Reporting Guidelines
Thank you for helping us maintain product safety and security. Your feedback helps us continually improve our products.
All reports are treated confidentially and reviewed by our security team
Please provide detailed information to help us investigate the issue thoroughly
Including your contact details allows us to follow up with updates and questions
Anonymous reports are accepted but cannot be followed up individually
Email verification is available for registered Hispec customers
Contact details for reporting concerns:
Hispec Electrical Products
Contact:
Danielle Jolly
(Customer Experience Director)
Tel: 01257 262 197 Email: customerservices@hispec.co.uk
We expect to acknowledge your report within 3 working days.
Status Updates: We will provide status updates at least every 30 days until the issue is resolved.
What to Include in Your Report
Please share as much relevant information as possible about the product and the issue you’ve discovered.
Select the appropriate categories below:
"*" indicates required fields
Minimum Security Update Period:
From: Product launch date (2025)
To: January 2027
During this support period, we will provide:
- Security patches addressing known vulnerabilities
- Updates required to maintain compliance with the security requirements
Any extension to this support period will be published on our website as soon as practicable.
Your report helps us maintain the highest standards of safety and reliability in our products.
Thank you for contributing to product improvement.