fitting support you can rely on.
Welcome to the Fire Service Support Page. This resource has been designed specifically to assist fire crews in fitting our alarms safely and effectively in people’s homes. Here you’ll find clear installation guides, troubleshooting tips, and key information about our alarm systems to ensure every fitting is quick, secure, and reliable. Your role in helping protect households is vital, and we’re here to support you every step of the way.
Hispec are proud to have been selected as a supplier to the Fire Rescue Authority framework for smoke alarms and associated products (2025-2029). The FRA framework managed by the WMFRS is designed to meet the needs of UK Fire and Rescue Services for use in residential premises. Through the establishment of this framework agreement all UK FRS’s will have the capability to purchase Hispec products that meet the standards and regulations required for domestic installations.
Chris Loughlin, MD at Hispec, commented ‘I am very pleased that we are going to be supplying and supporting a number of fire rescue services throughout the UK as part of this framework agreement. We have been working extremely hard to ensure that our quality of products and level of service is industry leading. As a leading supplier of domestic fire detection in the UK, the award of this tender provides a brilliant opportunity to add significant value in fire prevention to the communities that these authorities serve day in day out. We look forward to working with the FRS to make communities safer in fire prevention.’
FAQS FOR HOMEOWNERS
Protect Your Home: Common Alarm & Safety FAQs.
To test your smoke alarm, press and hold the test button for approximately 10 seconds. You should hear a loud, continuous sound indicating that the alarm is functioning properly. If your alarms are interconnected, all other connected alarms throughout the property should also sound in response. This confirms that the communication between units is working correctly. It’s recommended to test your alarms regularly to ensure all alarms are fully operational.
A beeping alarm could indicate:
- Low battery, contamination, or a real hazard.
- A single beep every minute usually means the battery could be low.
In the event your alarm sounds:
- Alert everyone in the house.
- Get out, stay out, and call 999.
- Do not investigate the fire or delay to collect your belongings.
- Go to a room with a window.
- Block smoke with cushions or towels at the door.
- Open the window and call for help.
Yes, you can request one from your local Fire Authority.
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Placing An order with hispec
To place an order, simply get in touch with your dedicated Fire and Rescue services account manager.
Your account manager is here to make the process simple and straightforward, guiding you through each step and answering any questions along the way.
They’ll make sure your order is completed as quickly as possible and meets your exact requirements, whilst offering expert technical support and product recommendations.
Warranty
and Fault Reporting
If you believe an alarm is faulty or it is still within its warranty period, please follow the steps below to help us process your return or replacement:
- Record the installation date (Usually noted on the alarm by the installer).
- Make a note of the model number (You’ll find this on the label or casing of the alarm). Along with this, include a short description of the issue you’re experiencing eg. false alarms, no sound, etc.
- Contact Hispec Support or your FRS account manager to request return authorisation. They’ll guide you through the next steps and advise on whether the unit needs to be returned, or replaced under warranty.
Faulty Alarm
collection service
Yes, we offer a bulk retrieval service specifically designed for the return and testing of faulty alarms. This service is ideal for situations where multiple units need to be collected from a single location or several sites, helping to streamline the return process and minimise disruption. To arrange a collection, please get in touch with your FRS account manager, who will assist you in organising a convenient pickup time, provide guidance on packaging the alarms securely, and ensure all necessary documentation is in place. Once the alarms have been collected, they will be tested by our technical team, and we will keep you updated throughout the process, including any outcomes or next steps required.
Contact us
For support, you can email us at: frssupport@hispec.co.uk or call 01257 824623. Our dedicated support team is here to help and will aim to respond to your enquiry as quickly as possible.