FAQs for Homeowners

Hispec only distribute to Electrical Wholesalers. Please contact a qualified installer for support

No, we only distribute to trade customers. You can find a local stockist here

The type of smoke alarm you need depends on your specific environment and fire risks. Please contact us if you require advice.

Regular testing is essential to ensure your fire and carbon monoxide alarms are functioning properly. It’s recommended to test them monthly.

To Test the Alarm:

• Ensure the green indicator light is illuminated, indicating that the alarm is receiving mains power.
• Press the ‘Test’ button and hold it for 10 seconds.
• The alarm will emit a loud sound to confirm it is operational.
• If your alarms are interconnected, activating one will trigger all linked alarms in your home, so you may hear them sounding in the background.
• Repeat this process for all alarms in your property.

Do not ignore a beeping alarm, as it indicates either a potential hazard or that maintenance is required.

If the Alarm Sounds Continuously:

• This could signal a fire. Evacuate immediately and verify there is no fire before returning. Always err on the side of caution and act as if there is a real threat.

If There’s No Fire:

• Locate the alarm with a flashing red light and press the ‘Hush’ button to silence it. If that fails, gently clean the alarm with a vacuum. Wait 10 minutes, and the issue should resolve.

• Check for cooking fumes or steam nearby, as these may cause false alarms. If so, the alarm might be incorrectly positioned or the wrong type for that area.

Regular Single Beep:

• A consistent single beep (about once a minute) indicates a low battery, especially for the 140RC Series alarms. Replace the battery as needed.

• If the green power light is off, contact your installer or a qualified technician to inspect wiring and connections.

Irregular Beeps:

• Clean the alarms thoroughly.

• If beeping persists, there may be an issue with the wiring. Contact your installer or a qualified technician for assistance.

If the Carbon Monoxide Alarm Sounds:

• This may indicate the presence of carbon monoxide. Immediately turn off gas appliances, ventilate the area by opening windows and doors, and evacuate the property.
• Call your gas or fuel supplier’s emergency number.

• Do not re-enter the property until the alarm stops.

Single or Irregular Beeps from a Carbon Monoxide Alarm:

• If the green light is off, consult your installer or a qualified technician to check wiring and connections.

Our mains-powered smoke and heat alarms utilise two types of batteries for backup. Many are equipped with sealed lithium cells that last the entire 10-year lifespan of the alarm, while some use a 9V alkaline battery that will need replacing over time.

Battery Change Indicators: You’ll know it’s time for a battery change when you hear a regular single beep (low battery warning). However, it’s advisable to change the battery annually.

Steps to Change the Battery:

1. Turn off the mains power to the alarm; the green light should go out.
2. Use a flat-headed screwdriver to gently pry the alarm from its base at the marked removal slot, keeping the screwdriver horizontal.
3. Slide the alarm off to access the 9V battery in the back.
4. Replace the old battery with a new 9V alkaline battery. Handle the battery clip and wires carefully to avoid damage, which can cause persistent beeping and necessitate replacement of the unit.
5. Reattach the alarm to its base.
6. Turn the power back on; the green light should illuminate again.
7. Finally, test the alarm to confirm it’s functioning correctly.

Most of our alarms are designed to last for 10 years. After this period, they should be replaced to maintain optimal safety and protection.

Replacing Your Alarm: If your alarm is approaching its expiry date, it’s time for a replacement.

1. Identify the model number of your installed alarm.
2. Once you have the model number, visit our ‘Find a Stockist’ section to locate the nearest retailer who can provide a suitable replacement.

Radiofrequency (RF) refers to electromagnetic waves within the frequency range of about 3 kHz to 300 GHz. RF technology is commonly used in communication devices, including smoke alarms, to enable wireless connectivity. In smoke alarms, RF can facilitate interconnection between multiple units, allowing them to communicate and sound simultaneously when one alarm detects smoke or carbon monoxide, enhancing safety across your home.

Carbon monoxide (CO) is a colourless, odourless gas that is produced during the incomplete combustion of fossil fuels. It is highly toxic and can be life-threatening when inhaled, as it prevents oxygen from entering the bloodstream. Common sources of carbon monoxide in the home include gas boilers, stoves, and fireplaces. Installing a carbon monoxide alarm is essential for detecting this dangerous gas and ensuring the safety of your household.

Ionisation smoke alarms and optical smoke alarms operate on different principles and are suited to detecting various types of fires.

• Ionisation Smoke Alarms: These alarms use radioactive material to detect smoke particles, making them particularly effective for detecting fast-burning fires, such as those caused by paper or flammable liquids. They typically respond more quickly to flames but may be prone to false alarms from cooking fumes or steam.

• Optical Smoke Alarms: These alarms use a light source and a light sensor to detect smoke. They are more effective at detecting smouldering fires, such as those caused by upholstery or electrical wiring. Optical alarms are generally less likely to trigger false alarms from cooking.

Choosing the right type of alarm depends on your specific needs and the potential fire hazards in your home.

While smoke alarms can be mounted on the wall, it is highly recommended to install them on the ceiling for optimal performance. Smoke rises, and placing the alarm on the ceiling allows it to detect smoke more quickly.

If you choose to install your alarm on the wall, it should be placed high up, ideally within 30 cm (12 inches) of the ceiling. Avoid placing alarms near corners, as this can impede smoke flow. Always refer to the manufacturer’s instructions for specific installation guidelines.

Carbon monoxide detectors should be installed in key areas to ensure safety. Here are some guidelines:

• Living Areas: Place detectors in every sleeping area and near rooms where gas appliances are used, such as kitchens and utility rooms.
• Height: Mount detectors at head height for maximum effectiveness, as carbon monoxide mixes with air.
• Avoid: Do not install them directly above fuel-burning appliances or in areas where airflow may interfere with detection, such as near windows or doors.

Always follow the manufacturer’s recommendations for specific positioning and installation guidelines.

Resetting your alarm is a straightforward process, but it may vary slightly depending on the model. Here’s a general guideline:

1. Silence the Alarm: If your alarm is sounding, press the ‘Hush’ or ‘Test’ button to silence it temporarily.
2. Check for Issues: Ensure there are no remaining causes for alarm activation, such as smoke, steam, or low batteries.
3. Reset the Alarm: For many models, simply holding down the ‘Test’ button for a few seconds will reset the unit. Refer to your user manual for specific instructions for your alarm model.
4. Test the Alarm: Once reset, conduct a test to confirm it’s functioning correctly.

If issues persist, consult the manufacturer’s guidelines or contact a qualified technician for assistance.

Yes, high humidity levels can impact the performance of your smoke and carbon monoxide alarms. Excess moisture may lead to false alarms, particularly with ionisation smoke alarms.

To minimise issues:

• Location: Avoid installing alarms in very humid areas, such as bathrooms or directly above cooking appliances.
• Maintenance: Regularly clean your alarms to prevent dust and moisture build-up that could interfere with functionality.

Refer to the manufacturer’s guidelines for specific recommendations regarding humidity and placement.

Consistent chirping from your alarm usually indicates a problem that requires attention. Common causes include:

• Low Battery: Many smoke and carbon monoxide alarms emit a chirping sound when the battery is low. Replace the battery promptly.
• Malfunction: Continuous chirping may signal a fault within the unit. Consult the user manual for troubleshooting steps or contact a professional.
• Dust or Debris: Dust accumulation inside the alarm can cause false alerts. Regular cleaning can help prevent this.

Always address chirping promptly to ensure your safety.

Yes, extreme temperatures can affect the performance and reliability of your smoke and carbon monoxide alarms.

• Cold Temperatures: Alarms should not be exposed to freezing conditions, as this can affect battery performance and functionality.
  

  Hot Temperatures: High heat can lead to false alarms and may damage the internal components of the unit.

To ensure optimal performance, install alarms in areas where temperatures remain within the manufacturer’s recommended range, typically between 4°C and 38°C (40°F and 100°F).