This privacy policy outlines how Hispec Electrical Products Ltd (“we,” “us,” or “our”) collects, uses, and protects any information you provide when you use this website, hispec.co.uk.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Hispec Electrical Products Ltd may update this policy from time to time. We will notify you of any significant changes and advise you to check this page periodically to ensure that you are happy with any updates.
What We Collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual necessity: Where processing your data is necessary for the performance of a contract with you.
- Legitimate interests: Where processing is necessary for our legitimate interests, such as improving our products and services, and marketing them to you.
- Legal obligation: Where processing is necessary to comply with a legal obligation.
What We Do With the Information We Gather
We require this information to understand your needs and provide you with better service, including the following reasons:
- To process your order and obtain payment
- Internal record keeping
- Improving our products and services
- Sending promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you provided
- Contacting you for market research purposes via email, phone, fax, or mail
- Customising the website according to your interests
Data Subject Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your data where there is no longer a legal basis for retaining it.
- Restriction: Request that we limit the processing of your personal data under certain circumstances.
- Data Portability: Receive your data in a structured, commonly used, and machine-readable format and have it transferred to another data controller.
- Objection: Object to the processing of your data where we rely on legitimate interests as the legal basis.
To exercise any of these rights, please contact us at customerservices@hispec.co.uk.
Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods are determined based on statutory requirements and the nature of the data involved.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
Cookies are small files placed on your computer’s hard drive that help analyse web traffic or let you know when you visit a particular site. We use cookies to:
- Identify which pages are being used, which helps us analyse data about web page traffic and improve our website to better meet your needs.
- Provide a more personalised web experience by tailoring our site operations to your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Declining cookies may prevent you from taking full advantage of the website.
For more detailed information about the cookies we use, please visit our Cookie Policy.
Data Transfers
If we transfer your personal data outside of the European Economic Area (EEA), we will ensure it is protected to the same standards as if it were being processed within the EEA. This may involve using specific contracts approved by the European Commission or ensuring the receiving party is certified under an appropriate data protection framework.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you leave our site, we do not have control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. These sites are not governed by this privacy statement, and you should exercise caution and review the privacy statement applicable to the website in question.
Data Aggregation, Analytics, and Profile Creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We use such information for purposes including:
Behavioural Advertising and Cross-Platform Targeting:
- Served by us: We may use your information to serve you with relevant advertising on our websites and third-party websites.
- Served by third parties: Third-party advertisers on our site may also use cookies and web beacons for targeted advertising. We do not control these third parties’ use of cookies or web beacons.
- Served by third parties on other websites: We may provide your personal information to third parties who may then use it to serve you with relevant advertising on third-party websites.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box to indicate that you do not want the information to be used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing, you can change your mind at any time by contacting us at customerservices@hispec.co.uk.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without obtaining parental consent. If you believe we have collected information about a child, please contact us so that we can take appropriate steps to delete such information.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us on: 01257 262197